The hospitality industry is vast and fast-growing. It encapsulates service-centred businesses such as hotels, restaurants, wellness centres, cruises and tourism.

The programme will delve into the service businesses in hospitality and cover overarching areas such as operations, finance, health and safety, work ethics, communication, customer care, supervisory skills and consumer behaviour.

Student will also learn about contemporary issues related to hospitality and innovation in hospitality in order to gain in-depth understanding of this industry.

The overall course objectives are:

Knowledge:

• Give due consideration to legal, regulatory and ethical frameworks related to hospitality.
• Understand the roles and functions of hospitality and its impact on local and global economy.
• Develop the body of knowledge about consumer behaviour, contemporary issues in hospitality and prevalent trends related of business development and innovation.
• Develop a comprehensive understanding of the importance of having HR, teamwork and leadership competencies in hospitality context.
• Understand underpinning principles of supervision and human resources skills needed in hospitality.

Skills:

• Evaluate and assimilate knowledge of communication skills, customer needs and relevant professional responses in hospitality setting.
• Formulate responses to well-defined concrete and abstract problems and challenges in hospitality context.
• Recognise and assess the needs of hospitality customers and understand the importance of applying customer care and communication skills to deal with customers and other stakeholders.
• Evaluate relevant specialist theory and practice related to operations, finance and cashier management in the context of hospitality industry.
• Analyse ethical and health and safety issues related to hospitality in complex business situations.

Competences:

• Show creativity related to working with multidisciplinary teams in providing a holistic approach to hospitality.
• Assess the importance of ethical practice, and personal experience, values and attitudes in working within hospitality sector.
• Develop a capacity for independent thought and be reflectively self-critical.
• Manage projects and tasks independently that require communication and problem- solving techniques where there are many factors, some of which interact and lead to unpredictable outcomes.